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Customer Service


 

Shipping & Delivery

All orders leave the warehouse within 2-3 business days and usually faster. Small orders ship UPS ground. Larger orders may ship freight -- usually 15 gallons or more. Freight orders require someone to be present to sign for the delivery and unload the material. If you have a large order and need a lift-gate or need the order to ship via UPS Ground, we may be able to assist. Just give us a call.

 

Privacy & Security

Roof Coatings LLC cares about your security and privacy. You can find our Privacy Policy here. All credit card data is processed via a secure processor. Your credit card data is not stored on our site.

 

Returns & Replacements

If you receive damaged product, please contact us right away. We will send the carrier out to do a damage inspection and replace the material. If you do not contact us within 24 hours, it becomes harder to file a claim. All damage MUST be reported within 72 hours of delivery. If you receive an order via freight, you are signing that it is in good condition. Please inspect the merchandise.

Retail orders may be returned in new condition within 30 days of delivery. You will be responsible for return shipping costs. $12.50 may be deducted per gallon for original shipping costs depending on the reason for return. Contractor orders and dealer orders are not returnable, In the event we authorize a return for a contractor or dealer, a 24% restocking fee will be charged and all shipping charges will be deducted from the order.

 

Ordering

Orders can be placed online or over the phone. Pre-payment is required at the time of order. If you would like to mail payment, please makes checks payable to Roof Coatings LLC. If your shipping address does not match your billing address, we will give you a call.

 

Payment, Pricing & Promotions

We accept all major credit cards as well as other payment services. All orders are charged at the time of sale. Coupon codes must be used at the time of order. Contractor or dealer pricing must be established prior to an order being placed.

 

Viewing Orders

Registered users can view their orders by logging on here: My Account. It is important to understand that changing any information after an order is placed will not change the order. Please give us a call if you need to change products or shipping the shipping address.

 

Updating Account Information

The My Account page is available to change information for future orders. You are not required to have an account and can checkout as a guest.


Contact Us

If you have any questions about any of our policies, please contact us:

  • By email: info@roofcoatingsllc.com